Product Support Information
The following information has been provided for your reference. If you have questions that are not answered here, please contact technical support.
Supported and Discontinued items
This page contains information on which of our long line of both current and legacy products continue to be supported with parts and service. Also listed are projected dates for discontinuation of support for some of our older products. This information is also available in PDF format:
While components for some older devices may become unavailable, we will make every reasonable effort to repair your Physio-Control product up to our support termination date.
Trade-in programs may be available to help you update your inventory. We encourage you to take advantage of any applicable trade-in programs and upgrade older devices you have that are more than eight (8) years old. Please contact your local Physio-Control sales or service representative for details.
Legacy Products
Technical Service Support (parts and repair) for the following products is available until the date noted below:
| Product |
Supported through: |
|---|
| LIFEPAK® 500 automated external defibrillator (biphasic) |
January 2015 |
| LIFEPAK® 12 defibrillator/monitor series (monophasic) |
October 2012 |
| LIFEPAK® 500 automated external defibrillator (monophasic) |
January 2012 |
| LIFEPAK® 10 (and 10C) defibrillator/monitor/pacemaker |
April 2010 |
| LIFEPAK® 9 product family |
April 2010 |
| LIFEPAK® 11 defibrillator/pacemaker |
November 2008 |
| LIFEPAK® 11 diagnostic cardiac monitor |
November 2008 |
Current Products
Parts and services available for 8 years after date of shipment or 8 years after September 10, 2008, whichever comes later.
| Product |
|
|---|
| LIFEPAK CR® Plus AED |
|
| LIFEPAK EXPRESS® AED |
|
| LIFEPAK® 1000 defibrillator |
|
| LIFEPAK® 12 defibrillator/monitor series (biphasic) |
|
| LIFEPAK® 20 and 20e defibrillator/monitor series |
|
| LIFEPAK® 15 monitor/defibrillator series |
|
| Battery Support System2 |
|
| Mobile Battery Service System |
|
Product Operation Documents
Defibrillators
CPR Assist Devices